Ratings & Reviews

Overall Rating

5(59 reviews)98.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by Tyler C. - |Recommended: YesA great place to live in the columbus area — Old town is such a nice location. This is my second woodruff owned location that I've lived in and it didn't disappoint. The inside of our loft is filled with natural light and new appliances. Just a really unique and interesting place to live. The employees are all very professional and genuine. If you are moving to columbus definitely take a look at old town.
response from property -Mr. Cushing, We are so happy to hear that you are enjoying your new apartment and our community. We are so happy to welcome you to our beautiful community. If at anytime you have any issues, please don't hesitate to let us know. ~The Swallowtail Staff
submitted by Brock M. - |Recommended: YesReview — These apartments are extremely nice with friendly staff. The location for north Columbus is close to dining and stores all within 10 minute drives.
response from property -Thank you so much Brock for taking the time to leave a review. We love knowing that our residents are happy here and want to share their experiences. We promise to continue to make everyday here at Swallowtail Flats the best!! Let us know if you need anything at all. ~ The Swallowtail Flats Staff
submitted by Viral P. - |Recommended: YesBest in class — The staff are all friendly, everything is maintained in tip top shape , few mechanical errors do occur but it does not take long till the problem is addressed and fixed, parking could be a little bit better, as some nights I have to park a little farther away, but no biggie.
response from property -Thank you so much for your feedback Viral! It means so much to us for you to take the time to let us know how we are doing! Please let us know if there is anything else that we can do to make your home at Swallowtail Flats the best that it can be! Have a wonderful day!! Your Swallowtail Flats Family
submitted by Kerri A. - |Recommended: YesLOVE IT HERE I'm not sure where to begin, everything about the complex is absolutely perfect. I've always wanted to live here and now I have the opportunity. The area is so clean and so quiet. The area is located just off a busy parkway, however you never hear the sounds of the streets. Upon moving in my apartment the cleanliness was not up to par, management was immediately called and the cleaners were notified within 20 minutes the cleaners were there to straighten up and I was immediately compensated. I thought to myself WOW They saw the problem and quickly reacted to provide a phenomenal customer experience. The next day we had an issue with the dryer and Noah in the front office quickly came to our rescue without us asking he fixed the issue. Thanks Noah If you are looking for a great property and even greater people come to Swallowtail Flats
response from property -Thank you so much for your review! I know our Grounds keeper will be delighted to see your compliment of the cleanliness! And we always try put our residents first! You all help us stay on top of everything and make our job easier! Also Noah was delighted for your compliment! He's definitely a helper! We're so glad you're so happy here!
submitted by Connie W. - |Recommended: YesBeautiful — Non smoking
response from property -Thank you Connie, we love hearing positive feedback about our 100% tobacco free community. We hope you will love living here, and if there is anything we can do to make it even better for you, please don't hesitate to reach out to us!!
submitted by Daniel P. - |Recommended: YesExcellent property — The apartments are quite new, and the interior and exterior quality is excellent. The office staff has always been helpful, and any maintenance items that have come up have been addressed quickly usually same-day . The area is extremely pet-friendly, with two dog parks and numerous pickup locations for pet waste. It also has a first-rate pool area with free to use gas grills. All in all, it was a great place to live.
response from property -We greatly appreciate you taking the time to give us such an amazing review Daniel and we don't want you to leave us! You've been an amazing resident here at Swallowtail Flats and if you ever return to Columbus, make sure to pop in to see us! We wish you well on your new adventure! Your Swallowtail Flats Family
submitted by Carl B. - |Recommended: YesGreat apartment complex. CLEAN AND UPDATED — Great property, convenient to shops and restaurants.... great staff
response from property -Hello Carl! Thank you so much for taking time out of your day to give us a review. It means so much to us to hear this! Please let us know if there is anything else we can do to continue making your home at Swallowtail Flats even beyond the 5 stars! We hope you have an amazing day! Your Swallowtail Flats Family
submitted by Sharon F. - |Recommended: YesPeaceful place to live — Swallowtail apartment are very nice. The neighborhood is clean and peaceful. I feel very safe in this apartment complex. The apartment is very roomy and able to accommodate my very large and bulky furniture. The staff is very helpful, nice, and patience. Noah is the best
response from property -Ms. Freeman, We are so happy to hear that you are enjoying your new apartment and our community. If at anytime you have any issues, please don't hesitate to let us know. Yes! Noah is the BEST!! ~Jasmine Tucker Assistant Property Manager
submitted by LaDonna H. - |Recommended: YesLiving experience — Amazing and friendly staff, cleanest property in Columbus Ga
response from property -Thank you LaDonna. We thank you for being such a great resident. It means so much for you to take time out of your day to give us a quick thumbs up to let us know we are serving you and our community well. Should you need anything or would have any recommendations, please do not hesitate to reach out.
submitted by Lucy M. - |Recommended: YesSimply an amazing place — adventures
response from property -Thank you so much. We truly appreciate you taking the time to do a review. We hope you will continue to be happy here.
submitted by Renate P. - |Recommended: YesLove it — Love it begin on vacation every day
response from property -Oh my! Renate, it warms our heart to hear such kinds words for our property! We promise to continue to make everyday here at Swallowtail Flats feel as though you are on vacation to the best of our ability! Let us know if you need anything at all and keep an eye out for our next Breakfast on the Go for FREE Chic Fil A Breakfast on us! Best Wishes!
submitted by Cynthia C. - |Recommended: YesBeautiful grounds and amenities. It has all the things I need and want. — I love living at Swallowtail. Although, I am still settling in I feel at home and that's a wonderful feeling. Convenient to everything I need. But the best thing is the friendliness and helpfulness of the staff, from office personnel to maintinence.
response from property -Ms. Cynthia, Thank you for the kind words. We’re so happy to hear that you love living here at Swallowtail Flats at Old Town. You are a great addition to our property and we love visiting with you in our office. We’d love to continue providing great service to awesome residents like you. Thanks again! - Jasmine Tucker.
submitted by Steven C. - |Recommended: YesVery good — best place in Columbus
response from property -Good Evening Steven,

I wanted to reach out and really thank you for the review for Swallowtail Flats. It means so much for you to take time out of your day to give us a quick thumbs up to let us know we serving you and our community well. Should you need anything or would have any recommendations, please do not hesitate to reach out.

Thank you,

Niki Moody
Property Manager
Swallowtail Flats at Old Town
submitted by Emily R. - |Recommended: YesGreat place to live — A really lovely community. The apartments are beautiful. The grounds are beautiful. The staff are wonderful. The clubhouse and the pool are awesome. It is easy to get to from anywhere in Columbus, but feels like it is a world apart which is nice .
response from property -Emily, Thank you for the kind words, Emily! We’re so happy to hear that you love living here at Swallowtail Flats at Old Town. We’d love to continue providing great service to awesome residents like you. Thanks again! -Your Swallowtail Flats Team
submitted by Liliana B. - |Recommended: YesSafe, clean, Nice, quiet place to live at. — This place is a good place to live at. It is friendly and the staff is amazing. They really care about us and help us in everything they can. I feel at home here. Note Please keep hallways clean. Some times they don't blow the hallways and dust, leaves, and spider webs get out of hand. That is not good for the general appearance. Other than that everything is great.
response from property -Liliana, Thank you so much for your review. We love having you here, and are always happy to help our residents out when we can. We do apologize about the cleanliness of the breezeways, and will make sure to do better with tending to them. Thank you, The Swallowtail Staff