Ratings & Reviews

Overall Rating

(69 reviews)
98.6% of customers recommend this property

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Resident Reviews

submitted by Sarah J. - |Recommended: YesLove it — We just moved in last weekend and so far so good Love the community feeling, we went to the pool and everyone wanted to talk and get to know us. The staff is very helpful and accommodating as well. So glad we chose this place as our new home
response from property -Thank you so much for taking your time to leave us a review, Sarah. We are so happy that our beautiful community has welcomed you as a friend; this is one of many things that makes Swallowtail Flats so great. Please feel free to pop in our office to let us know if you ever have any questions or concerns. Have a great day, Your Swallowtail Team
submitted by Alexia H. - |Recommended: YesLoving my new home — The complex is like its own little town, it is so cute It is obviously very well kept. The staff has also been great so far. So happy to call Swallowtail my new home.
response from property -Alexia, Thank you so much for taking the time to leave us a review. We are thrilled that you are liking your new home and community. If you ever need anything, please do not hesitate to give us a call or come on by the office. Have a great week!
submitted by Marlee B. - |Recommended: YesDream Home — This apartment complex is amazing It’s a workout living on the third floor but other than that I love this neighborhood and place I love how neighbors and employees are super friendly and nice It’s literally a happy place to live and my dream home
response from property -Thank you so much for your review Marlee!! We're so appreciative that you've enjoyed your stay so much you felt led to leave us a review! We're so glad you're loving it so much and we're thankful you picked our community to call home! Don't forget that if you ever need anything you can always give us a call!! We're here to help! - Noah :)
submitted by Sean M. - |Recommended: YesBest place I've ever lived — I've lived all over the world and this place by far has the nicest, most helpful staff the cleanest grounds and best taken care of apartments I have ever experienced It is a little expensive but worth every penny
submitted by Thomas K. - |Recommended: YesMy wife and I lived here for one year June 19 to 20 , and it was by far our best apartment living experience to date. The staff are incredibly friendly, flexible, and quick to respond to resident requests. The amenities are generous and well-maintained, the package service is quick and convenient, and management is eager to help and never manufactures reasons to nickel-and-dime you. Our apartment itself was beautiful, and although we might have heard a thump or two from upstairs every once in a rare while, there wasn't a peep through the walls from the adjacent apartments-- making them the quietest units we've ever lived in. As for location, Old Town is situated perfectly for convenience while still feeling removed from any traffic or bustle. Overall, we could not have been happier with our home. Highly recommended P.S. Our dog loved it too
response from property -Mr. Kovach, Thank you so much for the beautiful review. It was a joy having you and your little family living here, and we love going above and beyond for our residents. It is because of great residents like you, that make our days at work the best. We hope you are enjoying your new home, and please give your sweet pup extra cuddles from all of us. ~The Swallowtail Staff.
submitted by Elizabeth B. - |Recommended: YesWonderful community that we love — Living here as a family of three w small toddler has been great The property is so beautiful with great sidewalk access for easy walks. The flowers, construction, ducks, geese, waterfalls, ponds, swings, etc. make it very exciting for my son. It's also nice to have walking access to nearby restaurants. I can't say enough great things about the staff...they are all so kind, knowledgeable, and helpful. Swallowtail Flats has provided us a great community.
response from property -Baker Family, Your sweet little family is such a joy to have living here. Thank you for the kind words, Liz! We’re so happy to hear that you love living here at Swallowtail Flats at Old Town. We’d love to continue providing great service to awesome residents like you. Thanks again! -Your Swallowtail Flats Team
submitted by Erika G. - |Recommended: YesEnjoy living here very much — Kind staff. Clean facilities. Quiet environment.
response from property -Erika, We greatly appreciate you taking the time to give us such a nice review. Our staff here at Swallowtail Flats always strives to make sure our residents are well taken care of, our groundskeeper works hard, and we are so glad you are happy here. Please let us know if there is anything else that we can do to make your home at Swallowtail Flats the best that it can be!
submitted by Jalisa B. - |Recommended: YesBeautiful, calm place to live — Peaceful and relaxing.
response from property -Thank you so much for taking the time to leave a review. We always love to hear how peaceful it is for our residents on this gorgeous property. Please let us know if there is anything else that we can do to make your home at Swallowtail Flats the best that it can be! ~The Swallowtail Staff
submitted by Nikesha M. - |Recommended: YesAmazing — Leasing office staff is one of the best I've had, they're always on top of everything and very reasonable. I love living here.
response from property -We greatly appreciate your review Nikesha! Please let us know if there is anything else that we can do to make your home here at Swallowtail Flats the best that it can be! Have a wonderful weekend! -Your Swallowtail Flats Family
submitted by Michael R. - |Recommended: YesSwallowtail Apartments — Swallowtail has been an incredible blessing. We have lived here a full year, and there is not a nicer, more well taken care of neighborhood in all of Columbus. The ladies at the office are always willing to work with you and the grounds are always immaculate, clean, and safe.
response from property -Michael, It has been a joy to have you and your sweet wife as one of our residents. Thanks for taking time out of your day to give us a review with such kind words. We try our hardest to take care of our beautiful property and our residents. It is folks like you that make our days at work the absolute best! The Swallowtail Staff!
submitted by Tyler C. - |Recommended: YesA great place to live in the columbus area — Old town is such a nice location. This is my second woodruff owned location that I've lived in and it didn't disappoint. The inside of our loft is filled with natural light and new appliances. Just a really unique and interesting place to live. The employees are all very professional and genuine. If you are moving to columbus definitely take a look at old town.
response from property -Mr. Cushing, We are so happy to hear that you are enjoying your new apartment and our community. We are so happy to welcome you to our beautiful community. If at anytime you have any issues, please don't hesitate to let us know. ~The Swallowtail Staff
submitted by Brock M. - |Recommended: YesReview — These apartments are extremely nice with friendly staff. The location for north Columbus is close to dining and stores all within 10 minute drives.
response from property -Thank you so much Brock for taking the time to leave a review. We love knowing that our residents are happy here and want to share their experiences. We promise to continue to make everyday here at Swallowtail Flats the best!! Let us know if you need anything at all. ~ The Swallowtail Flats Staff
submitted by Viral P. - |Recommended: YesBest in class — The staff are all friendly, everything is maintained in tip top shape , few mechanical errors do occur but it does not take long till the problem is addressed and fixed, parking could be a little bit better, as some nights I have to park a little farther away, but no biggie.
response from property -Thank you so much for your feedback Viral! It means so much to us for you to take the time to let us know how we are doing! Please let us know if there is anything else that we can do to make your home at Swallowtail Flats the best that it can be! Have a wonderful day!! Your Swallowtail Flats Family
submitted by Kerri A. - |Recommended: YesLOVE IT HERE I'm not sure where to begin, everything about the complex is absolutely perfect. I've always wanted to live here and now I have the opportunity. The area is so clean and so quiet. The area is located just off a busy parkway, however you never hear the sounds of the streets. Upon moving in my apartment the cleanliness was not up to par, management was immediately called and the cleaners were notified within 20 minutes the cleaners were there to straighten up and I was immediately compensated. I thought to myself WOW They saw the problem and quickly reacted to provide a phenomenal customer experience. The next day we had an issue with the dryer and Noah in the front office quickly came to our rescue without us asking he fixed the issue. Thanks Noah If you are looking for a great property and even greater people come to Swallowtail Flats
response from property -Thank you so much for your review! I know our Grounds keeper will be delighted to see your compliment of the cleanliness! And we always try put our residents first! You all help us stay on top of everything and make our job easier! Also Noah was delighted for your compliment! He's definitely a helper! We're so glad you're so happy here!
submitted by Connie W. - |Recommended: YesBeautiful — Non smoking
response from property -Thank you Connie, we love hearing positive feedback about our 100% tobacco free community. We hope you will love living here, and if there is anything we can do to make it even better for you, please don't hesitate to reach out to us!!